Vanessa is a passionate and inspiring leader, speaker, mentor, coach and trainer.
Vanessa has both the skills and unique experience to support you to be a caring and confident leader.
Vanessa's truly understands how building your leadership capability can make a measurable difference to your team's engagement, business performance and the customer experience.
Vanessa has experience in a variety of leadership settings within community pharmacy and has designed, developed and delivered a variety of high performance programs.
Vanessa has provided coaching, training and mentoring for pharmacists and pharmacy teams in the areas of customer care and engagement, solution selling, leadership, building a culture of learning, change management, e-script readiness, making the most of QCPP and improving team and business performance.
“People are at the heart of healthcare and I've always been very passionate about expanding the way we care about each other, so that we can influence better patient outcomes and elevate the health of our communities ".
Vanessa's key highlights, qualifications & experience
During Vanessa’s time at Sigma Healthcare between 2016 – 2021 Vanessa grew into a leadership role within the organisation and most recently held the position of Group Manager for Training and Communication for the Sigma Retail Pharmacy Network.
Vanessa created the Care Counselling Coaching Program and co-developed and delivered The LEAPP Dispensary Excellence Program and The LIFT Pharmacy Performance Program for the Amcal and Guardian pharmacy network.
Vanessa and her team led the innovative development and launch of the Sigma Online Training Platform which lays the foundation for expanding the delivery of learning to over 6500 pharmacy team members across the Sigma Retail Pharmacy Network. Vanessa also successfully launched and hosted the Talking Pharmacy Podcast.
Vanessa is a community pharmacist, previously managing pharmacies for the Amcal and My Chemist Pharmacy Groups between 2002 – 2009, and owned Clarendon Pharmacy in South Melbourne between 2010 - 2013.
Vanessa is also a certified coach and trainer with qualifications in Life and Leadership Coaching, Neuro-Linguistic Programming and Health Coaching. Between 2013-2015 Vanessa established The Care Project which focused on coaching and training pharmacists in patient engagement and holistic health sales and solutions.
Vanessa is a highly engaging and inspiring speaker. Vanessa presented at the Annual Amcal and Guardian National Retail Conference in 2017, 2018 and 2019 and the Virtual conference in 2020. Vanessa also presented at the Virtual Pharmacy Assistant Annual Conference (PAAC) 2020, The Sigma Healthcare Supplier Forum and for the Discount Drug Stores Leadership Program.
Vanessa presented at the PSA PAC conference in 2010, the PSA Primary Health Weekend in 2011 and the Annual Blackmores Institute Conference in 2014 in the areas of communication, consumer-centred behaviour change and motivational interviewing.
In 2010 Vanessa was a finalist for the City of Port Phillip Citizen of the Year award.
In 2019 Vanessa won the ARCHI Individual Award for Sigma Healthcare Retail team members who consistently deliver company values.
I have a beautiful little girl, Olivia who I live with in Melbourne. We love bike-riding along the beach, walking our dog and cooking together. Olivia teaches me every day how to keep bringing passion to my work, to keep finding joy in the little things and to always stay curious and open-hearted.